If you can't find an answer to your question in these Help pages, you can e-mail us at info@spellbeauty.com. We respond to every e-mail within 1 business day. Our business hours are from Monday to Friday, 08:30 - 17:30GMT.

Our office and warehouse will be closed from Wednesday 25th December 2024 until Wednesday 1st January 2025. Any orders placed after 2pm on Friday 20th December will be dispatched by Thursday 2nd January 2025 with expected delivery by Friday 3rd January. Please order by Friday 20th December if you need your order in time for Christmas.

Due to anticipated high volume of orders during the Christmas period, next day delivery might not be guaranteed. Please order in advance and allow plenty of time to receive your order. 

Under regular conditions, excluding bank holidays and special dates:

• Order before 2 pm GMT, Monday to Friday: Guaranteed dispatch same day, expected delivery next day
• Order after 2 pm GMT, Monday to Thursday: Guaranteed dispatch next day, expected delivery within two business days
• Order after 2 pm GMT on a Friday, or anytime on Saturday or Sunday: Guaranteed dispatch on Monday, expected delivery by Wednesday
• Orders placed during bank holidays: Guaranteed dispatch by the next working day

Please, be aware that bank holidays will affect the dispatch date. Consequently, you may receive your parcel 1 to 2 business days after the expected times mentioned above.

We understand that when buying hair online, sometimes you realize you've chosen the wrong colour. To ensure that the process of returning your goods is quick and hassle-free, we ask you to send back the items undamaged, in the same condition you received them and in the original packaging.

Once we are in receipt of your returns and have inspected the items, we will email you with details of your refund. If the return is accepted it will be automatically refunded and if you wish to receive a new item/s in its place a new order will need to be placed by yourself via our website.Please note refunds will be processed for the item value only and will not include the original shipping costs. Please remember that delivery costs for returns, including any insurance you may wish to take out on high-value items, are at the sender’s own cost. 

We quality check all orders before dispatch. In the unlikely event that your purchase does not meet your expectations or arrives damaged, please email us straight away. Please do not send back your item before you have contacted us as it may not get processed. To deal with your enquiry quickly please include your name, order number (located on the top left of your invoice) and the nature of the fault. Once we have received your request we will respond with details of how to send the item(s) back to us.If the return is a result of our error or defective product, you will receive a refund of the full cost of the item. If your refund is approved a credit will automatically be applied to your credit card or original method of payment, within 7 working days. 

WE DELIVER TO: 

United Kingdom

DELIVERY TO THE UNITED KINGDOM 

Next day delivery* on all orders over £50.00 is FREE. 
For orders between £25.00 and £50.00, next day delivery* costs £2.49.
For orders below £25.00, next day delivery* costs £4.99.

*To ensure next-day delivery, you will need to place your order by 2 pm GMT, Monday to Friday (non bank holiday day). See below for the expected times your orders will arrive:

• Order before 2 pm GMT, Monday to Friday: Guaranteed dispatch same day, expected delivery next day
• Order after 2 pm GMT, Monday to Thursday: Guaranteed dispatch next day, expected delivery within two business days
• Order after 2 pm GMT on a Friday, or anytime on Saturday or Sunday: Guaranteed dispatch on Monday, expected delivery by Wednesday
• Orders placed during bank holidays: Guaranteed dispatch by the next working day

Please, be aware that bank holidays will affect the dispatch date. Consequently, you may receive your parcel 1 to 2 business days after the expected times mentioned above.

* PLEASE NOTE: Delivery to some addresses in the United Kingdom (such as Northern Ireland, certain areas in Scotland, and UK offshore locations) may incur extra time and extra delivery surcharges. If additional delivery surcharges are to be applied to your order, you will be notified by email with details of how to pay for these surcharges. Please click here to see a list of the areas affected.

Please, be aware that UK national holidays will affect the dispatch date. Consequently, you may receive your parcel 1 to 2 business days after the expected times mentioned above.

UK BANK HOLIDAYS 

2023

• Monday 2nd January - New Years Day (substitute day)
• Friday 7th April - Good Friday 
• Monday 10th April - Easter Monday
• Monday 1st May - Early May Bank Holiday  
• Monday 8th May - King's Coronation  
• Monday 29th May - Spring bank holiday
• Monday 28th August - Summer bank holiday
• Monday 25th December - Christmas Day
• Tuesday 26th December - Boxing Day